Refund policy

Our print-on-demand products are made after you place your order and are fulfilled through Printify and its print providers.

Damaged items and manufacturing errors

If your item arrives damaged, has a printing or manufacturing error, or is not the item you ordered, email janetrichardsonartist@gmail.com as soon as possible. Include your order number, a description of the problem, and clear photos showing the item and the issue.

Printify requires us to submit damage and manufacturing-error claims within 30 calendar days of delivery. Please contact us promptly so we have time to submit your claim within that deadline. Eligible claims may receive a free reprint or refund following review.

You do not need to physically return a damaged or misprinted item for a Printify claim. No return shipping label is required. Please do not send items to JRStudio or a print provider unless we give you specific instructions.

Wrong size, wrong color, and changes of mind

Except where required by applicable consumer law, we do not accept returns, exchanges, or refunds because you selected the wrong item, size, or color, or changed your mind. Please check the product description, size information, and your order details before purchasing. This does not apply if we send an item that differs from your order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once your claim has been reviewed and let you know whether a reprint or refund has been approved. If a refund is approved, it will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your refund, please contact us at janetrichardsonartist@gmail.com.

Nothing in this policy limits your rights under applicable consumer protection laws. For any questions about your order, contact janetrichardsonartist@gmail.com.